Returns & Refund Policy

At Run It Str8 we stand behind the quality of our gear. If there is ever an issue with your order, we will work with you to make it right.

Faulty, damaged or incorrect items

If you receive an item that is faulty, damaged or incorrect, please contact us within 7 days of receiving your order. Include your order number and clear photos of the issue so we can assess it quickly. Once the fault is confirmed, we will provide the remedy required by law (repair, replacement or refund).

Eligibility

Items must be unworn and unwashed, and returned in original condition and original packaging. Damage caused by wear, misuse or washing is not covered.

Hygiene products

For hygiene reasons, grip socks cannot be returned once opened or worn, unless the item is confirmed to be faulty.

Change of mind

We do not accept returns, exchanges or store credit for change of mind. All sales are final unless the item is faulty, damaged or incorrect. Please check product descriptions, sizing and details before ordering.

Refunds

Approved refunds go back to your original payment method. Please allow 3-5 business days for the refund to appear once processed.

Consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Contact

Email support@runitstr8.com.au or visit our Contact page.